Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Vellure . We are committed to delivering your orders safely and efficiently throughout Pakistan.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery times:

  • Major Cities: 2–5 Business Days

  • Other Areas: 3–7 Business Days

Delivery times may vary due to courier delays, weather conditions, or high order volumes.

Shipping Charges

  • Free Shipping may be offered during promotions or on selected products.

  • Any applicable shipping charges will be displayed at checkout before order confirmation.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

Customers are requested to ensure someone is available at the delivery address to receive and pay for the order.

Order Tracking

Once your order has been shipped, tracking information may be provided via SMS, Email, or WhatsApp where available.

Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed Deliveries

While we work with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

Damaged Parcels

If your package arrives damaged:

  • Take photos of the package and product.

  • Contact us within 48 hours of delivery.

  • Include your order number and supporting images.

We will review the issue and provide an appropriate solution.

By placing an order on our website, you agree to this Shipping Policy.